At Proline Range Hoods, we manufacture hoods that are built to last you for years to come. But occasionally parts may break or wear down. The most common issues people have are their lights burning out or the touch panel breaking. Sometimes, the circuit board fails.

Other problems can occur, but these are the most common.

If you’re having a problem with your range hood, you might be wondering: how do I order replacement parts?

Open a ticket with our support team right here or email us at support@prolinerangehoods.com. You can call our office during business hours at (877) 901-5530. Specify that you want to order new parts for your range hood, describe your issue, and send us photos or videos of your faulty part. We’ll find out what you need to fix your hood and order the replacement parts for you.

Check out our step-by-step guide below to learn more about how to order new parts for your range hood.

1. Open a ticket at this link.

If you don’t want to open a ticket, you can also email us at support@prolinerangehoods.com or call our office at (877) 901-5530. Be prepared to describe your problem in detail and send in photos and videos upon request.

2. For “Category,” select “Parts Requests”
3. Fill out the subject and message fields, describing the problem in detail.

The more detailed you are, the more helpful our customer service team can be.

4. Attach any photos of the broken part or send in a video showing that the part does not work properly.

The photos and videos give us a clearer picture of what is wrong with your range hood. They help us diagnose the problem faster and get the parts out to you sooner.

5. Fill out your contact information. Your phone number is optional but this makes it easier for our customer service team if they need to contact you for additional information.
6. Watch for an email or call from one of our customer service representatives. They will diagnose the problem and order the necessary replacement parts for your hood.
7. After we ship your part to you, look for an order confirmation email to verify that the part has been sent out.

Before you call into our office, here are a few questions to think about. These will help us diagnose the problem faster.

What’s not working?

This may seem obvious, but let us know what exactly is not working in your range hood.

What’s working?

This may seem counterintuitive, but it is helpful for us to know what is working in your range hood.

For example, let’s say your lights are broken, but your blower and touch panel both work. In this case, we can likely rule out an issue with your circuit board since some electrical components of your hood are working.

How long have you had your range hood?

This helps us understand if the issue was a faulty part or simply wear and tear. For example, compare burnt-out lights on a two-month-old range hood to a hood that has been running for six years.

If the hood you’ve had for two months has faulty lights, we can talk to our manufacturer and prevent future malfunctions.

3 Year Warranty

You won’t need to know if your hood is within the three-year warranty; we can look up your order and tell from the order date. But you should know that we cover parts and labor for the first year, and parts only for years two and three.

If you’re outside the warranty period, expect to pay a small fee for the replacement part(s).

How did the part break?

Most of the time, we won’t need to know the exact answer to this question. But in some cases, if we’re having trouble diagnosing the problem, we may ask you how the part broke. It might help us solve the problem if we have more context around how the part broke.

Did the part break on its own or did something happen that caused it to break?

What were you doing when the part broke? Did you notice the broken part immediately or after it broke?

We likely won’t need answers to all these questions to diagnose your problem. Once we’ve figured out what is wrong with your hood, we will send you the part. Check your email for the order confirmation to make sure the part is sent out.

We are happy to help you with any questions or concerns you may have. Please create a ticket, email us at support@prolinerangehoods.com or call our support line at (877) 901-5530 to talk to a live representative.