Proline's Shipping and Returns Policy

 

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Shipping Information

Where We Ship

We ship within the contiguous United States. We currently do not ship to Alaska or Hawaii.

Ground Shipping

Most in-stock items ship via Carrier Ground within 1–3 business days. Orders placed on Friday after noon will ship the following week (excluding holidays).

Freight Shipping

Oversized or heavy items are shipped via Freight within 5–7 business days. Freight shipments require a signature and are delivered curbside or in your driveway.

Risk of Loss

If your shipment isn’t received within two full days after the carrier’s estimated delivery date, contact us immediately. Claims must be made within 5 days from shipment.

Return Policy

We want you to be completely satisfied with your purchase. Please read the following carefully before installation or discarding packaging.

  1. Damaged or defective? Let us know within 5 days

    If your hood arrives damaged or defective, you must notify us within 5 business days of delivery. We’ll work with you to repair, replace, or fully refund the item at no cost to you. Claims made after 5 business days will not be accepted. Email us at support@prolinerangehoods.com.

  2. Changed your mind? Return window up to 30 days

    If your hood is not damaged but you still wish to return it, you may request a return within 30 days of delivery. Returns requested within 5 days of delivery are eligible for a 100% refund. Returns requested between 6 and 30 days after delivery are subject to a 20% restocking fee. Email us at support@prolinerangehoods.com to begin your return.

  3. No returns after 30 days

    We do not accept returns under any circumstances beyond 30 days from delivery.

  4. Installed products cannot be returned

    Items that have been installed or show any signs of installation are not eligible for return.

  5. Keep the packaging

    All returns must include the original packaging. If any part of the packaging is missing or discarded, the return will be denied.

  6. Photo documentation required

    To process a return request, photo documentation is required:

    • If the box has been opened, you must provide 6 clear photos showing all sides of the range hood, including the top and bottom, outside of the packaging.
    • If the box is unopened, please provide photos showing the factory seal on the tape has not been broken.
Chimneys and chimney extensions are not returnable. Ensure the product is uninstalled, repackaged in the original box with all accessories, and in new condition.
The return policy shown on this website is Proline’s official policy. Printed materials that may arrive with your product could contain outdated or incorrect information. Please rely on this website for the most accurate details.
Return AddressProline Range Hoods
4375 W. 1980 S.
Salt Lake City, UT 84104
Optional at checkout

Checkout+ Free Returns & Package Protection Policy

Customers who purchase Checkout+ at checkout receive the following benefits:

  • Free return shipping for 30 days

    Eligible returns may be initiated within 30 days of the product’s delivery date without paying return shipping costs.

  • Package protection

    The order is protected against qualifying shipping damage while in transit.

  • Non-refundable protection fee

    The amount paid for Checkout+ is non-refundable once the order has shipped, even if the order is later returned.

All returns must still meet Proline Range Hoods’ standard return eligibility and product-condition requirements. Shipping damage should be reported promptly and will require photographs of the product, packaging, and visible damage. Checkout+ coverage applies only when the service is purchased at checkout.

Refunds

For a full refund, notify us within 5 days of delivery and return the product in perfect, uninstalled condition with all original packaging. Returns after 5 days (up to 30 days) incur a 20% restocking fee plus shipping costs.

If damage isn’t reported within 5 days, or if any accessories or packaging are missing, a refund cannot be issued. Refunds are not available after 30 days.

Chimneys and chimney extensions are not refundable — this includes any chimneys and installed, custom-cut, or altered hoods and chimneys. Shipping Protection is a non-refundable service and will not be included in any refund issued.

Need More Help?

Watch our step-by-step video for instructions after your hood arrives:

Or contact our support team directly:
Call: 1-801-973-3959
Email: support@prolinerangehoods.com